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Return & Exchange

Return Policy

Welcome to our site! All our products could return for free within 30 days for some reason! Please follow the reasons below for more details.



Claim

The return policy is only suitable for our official site product with a 1-year warranty, but we will not take any responsibility for other websites that sell our brand BEAMNOVA products.



Support free Return reason:



Arrived damaged
If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.



Missing part
If your product parts detective or missing, we can send you the replacement parts you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technique person, and we will consider replacing a new item with you.



Wrong item sent
If you received our product not the same as the product listing obviously, you could send the product photos to us; we will return to you.



Doesn't work or defective
When you received a product that does not work, you can ask our customer service about the problem; we will give you the related technical reply; if it does still not work, you can ask for a return. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.




How to return the original product?

Pickup No return Label
When you ask for the return, our customer service notifies you that we will pick up the original item. You can reply to us with the scheduled pickup time; if you don't respond to it, then wait 1-2 days, and we will give you the scheduled time.

Standard Logistic return
First, we will send you the return label, the return time determines by you; you can negotiate with the FedExpress company.

How about after return items?

If you want to resend it, you can notify us to send you the new item after you start delivering the original item.
If you want to refund it, after the original product has arrived at our warehouse, you can inform us of a full refund. Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!
Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!

Return Address


KY warehouse: C/O 2125 Gateway Blvd, Hebron, KY 41048

CA warehouse: C/O 18501 Arenth Ave,City of Industry, CA 91748

Note:All returns must be pre-approved. Unauthorized returns will not be accepted.

Refund policy

Every product is backed by a 12-month warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing. If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.



Satisfying Guarantee for Every Purchase

Dear customer, If you are not satisfied with an item purchased from BEAMNOVA, please contact us before applying for a return or refund. A prompt exchange should be issued within 30 days of delivery in original packaging and with proof of purchase from BEAMNOVA.

Please do check everything carefully after you received the parcel, any damage except DOA (Dead-On-Arrival) would not be covered if it's related to artificial damage. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem.



All returns must be pre-approved. Unauthorized returns will not be accepted.
Check twice to confirm the item not works and contacts our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
The same warranty is provided for replaced products and the returned ones.


If you are shipping the product

Carefully pack the item(s) in the original package.

Stick the shipping label we offered on the outer

The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.

For assistance on return, please send a message to customer@beamnova.com

You should ship the item back to our warehouse, and you must choose the right warehouse. If you don't know the correct warehouse, please contact us.



How long you will receive the refund money?

If you pay by credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time).
If you pay through Paypal, you will receive the refund on time after you receive the refund email.
Our shop doesn't charge a processing fee.
Notice:

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the product's return. If you have any question, please contact us:

TELEPHONE:+1 909-895-6550
Monday to Friday 6:00 pm-2:00 am PST
Email: customer@beamnova.com

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